Refund policy
Hood T’z Apparel — Return and Refund Policy
Contact us at hoodtz2026@yahoo.com for help with your order. Include your order number and a description of the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly with clear photos of the item and the problem.
Once the issue is confirmed, we will arrange a replacement at no additional cost or an appropriate refund. If a return is necessary, we will provide instructions and cover the return shipping cost. Please do not send items back before contacting us.
Size Exchanges
If you ordered the wrong size, you may request a size exchange within 14 days after delivery.
Items must be unworn, unwashed, and in their original condition, with any original tags attached. Trying an item on to check its fit is acceptable.
Email hoodtz2026@yahoo.com with your order number and the size you need. Once your exchange is approved, we will provide the return address and instructions.
You are responsible for the cost of shipping the original item back to us. We recommend using tracked shipping. Once we receive and inspect your return, Hood T’z Apparel will pay for the replacement item and shipping it to you.
Exchanges are for the same design in a different size, subject to availability. If the requested size is unavailable, we will contact you to discuss a solution.
If we sent a size different from the one you ordered, this is an incorrect-item issue, and we will cover the necessary shipping costs.
Change-of-Mind Returns
We do not voluntarily accept returns or provide refunds simply because you changed your mind. This does not limit any cancellation, return, or refund rights required by applicable law.
Return Instructions
All return requests should be sent to hoodtz2026@yahoo.com before you mail an item. We will provide the appropriate return address and instructions. Please do not use the address on your package unless we confirm it is the correct return location.
International Orders and Consumer Rights
We sell internationally. Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
For qualifying orders delivered to the European Union, you have the right to notify us that you wish to cancel your purchase within 14 days after delivery, without giving a reason. You then have 14 days after notifying us to send the goods back.
You are responsible for direct return shipping costs for these change-of-mind returns. We cover necessary return shipping for defective or incorrect goods.
For a valid EU withdrawal, we will reimburse the purchase price and the original standard delivery charge. Additional charges for an upgraded delivery service are not refundable. We will issue the refund within 14 days after receiving your cancellation notice, but may withhold it until we receive the goods or evidence that you sent them back, whichever happens first.
You may inspect items as you would in a store. You may be responsible for any reduction in value caused by handling beyond what is necessary to check the item’s nature, characteristics, and fit.
Exceptions may apply to goods made to your individual specifications or clearly personalized. We do not treat every print-on-demand item as automatically exempt from cancellation rights.
Customers in other countries retain any mandatory rights provided by applicable law.
Refunds
We will notify you when a refund is approved. Approved refunds will be issued to your original payment method within 10 business days, or sooner when applicable law requires.
Your bank or payment provider may take additional time to post the refund. If it has not appeared within 15 business days after approval, contact hoodtz2026@yahoo.com.
Contact
Hood T’z Apparel
Email: hoodtz2026@yahoo.com